Chris Atherton
Customer Service & Technical Advisor
How long have you been with the company?
I recently started in April 2023, the whole team have been so welcoming and put me at ease on starting my new adventure. Since starting in the practice, I have become familiar with regular patients and feel like I have settled in extremely well.
What makes you want to come to work?
Assisting our patients is the most enjoyable part of my job whether this is providing them with technical support over the phone or in practice, booking them an appointment at short notice, and hearing the relief in their voices that they know their problem has been resolved is extremely satisfying. Seeing patients leave the practice with a smile on their faces knowing that they won’t be asking family and friends to repeat themselves numerous times before the just agree in conversation. Being part of such a lovely team does make you feel like a valued member.
What do you enjoy most about your job?
I help make customers smile by providing them with a warm and welcoming smile as soon as they arrive at the practice. As I am part of the front-of-house team I often spend time throughout my day speaking to patients and putting them at ease, sometimes having a conversation about their favourite biscuits, the good old British weather or their plans at the weekend does help people to relax.
How do you help make your customers smile?
Seeing the positive feedback from patient’s experiences online makes me want to be part of this, meeting and greeting existing or new patients and providing them with a fantastic experience makes me want to keep coming back. Also, the sweet treats from patients and staff play just a very small part 😉